The fastest way to reach us is by email. We aim to reply within one business day.
Email help@joinspot.meHow do I get verified?
Open your profile and tap "Verify your ID." You'll complete a quick ID + selfie check powered by Stripe Identity. Once approved, a verified badge appears on your profile.
How does matching work?
SpotMe shows you lifters, athletes, and coaches near you — prioritizing people at your gym. Swipe to send a "let's work out"; when it's mutual, you can chat and plan a session.
What is SpotMe Pro?
Pro unlocks unlimited matches, sees who wants to work out with you, and includes a monthly boost. You can subscribe monthly or yearly, managed through your Apple ID.
I'm a coach — how do I get listed?
Switch to Coach view in Settings, activate coach membership, and set up payouts. Verified coaches appear on the map for clients to find and book.
How do I cancel a subscription?
Subscriptions are billed through Apple. Manage or cancel anytime in iPhone Settings → your name → Subscriptions.
How do I delete my account?
Email help@joinspot.me from your account address and we'll remove your data. We're also adding in-app deletion.
Is my ID shown to other users?
Never. Your ID and selfie are processed by Stripe Identity and are never visible to anyone on SpotMe. See our Privacy Policy.